BlackBerry® Bold™

[Bonnie06]

Blackberry is alive again after all night in "coma".....

Steps undergo by my BB:

- White Screen with a sand clock for 1 hour.

- White Screen with message "Patch OS" for 2 or 3 hours.

- White Screen with message "Patch Java"

- ......"Lync Java"

then I went to sleep and this morning the BB was living again. Hope that with yours is the same...

[TulanUncle]

this will be my LAST BlackBerry 9900.

My Upgrade is still stuck at 30%  "Install - Uploading RAM Images " for the last 3 hrs.

The Blackberry desktop manage ris in "Disconnected" status.

Every software Upgrade is a terrible nightmare.

Lets all do RIM a favour - dump Blackberry and let the company file for bankruptcy.

Lets go for either iPhone or Samsung

[rog45]

Well, you may wish to wait and see if they will upgrade it to 10 like rumour has they're going to do with the Playbook.

Rule#1 with the 9900 seems to be that the amount of time it takes to update is inveresly proportional to the time alotted. I.E. If you're in a hurry don't update.

[JSanders Resident Expert]

Let's not.

[wmills]

My 9900 is frozen.... I was doing the Software Update ... and it is frozen .... OMG why did I do this when I am going on vacation tomorrow (I was just stupid)... I really hate this thing....

Well at least I have my iPad as backup...

[rog45]

As you may have guessed by reading the whole thread it can take a while. Let it continue over night. If it still hasn't completed then you may need to pull the battery and reboot which should(?) default it back to where it was before. I hope you ran a backup of your data.

It's a great phone but it's the updater from hell. I don't understand how RIM could allow this travesty to happen.

[Ajee_K]

Hi,

This has happened to me too. My Bold 9900 got messed up. It went into this new layout where everything is small and white options appear. Even when I take out the battery and put it back in, it still has the same weird layout and I don't know what to do. Should I restore it? And if I should, how?

Thanks.

[JSanders Resident Expert]

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

[CanadaRonin]

I ran the new update... it seemed to work.. update Java etc but then got stuck and gived me App Error 602. If I click on the small Reset button next to the error, it reboots and starts the process "Restoring Your Data" which has 2 fields:  Module Groups restores 100% but Overall Restore stays at 0%, and then it is back to App Error 602 again!

I tried the latest Desktop client (version 7.1.0.33) which has a lot of trouble connecting to the device but finally succeeded in connecting and started a backup process but it was interrupted because the phone displayed App Error 602 again!

I really do not want to reset the phone because I have pics of a deceased relative on it that I do not wish to loose.  I wish I can stop that Error from popping up during the backup process.

Any suggestions on what I might try?

Thanks everyone!

Blackberry Bold 9900

Telus

7.1 / 2108

[rog45]

For starters check the backup folder on your desktop to see if those images may have already been backed up. If you get the phone to start a restoration try using alt / aA / del to initiate a restart as opposed to pulling the battery.