12-15-2012 12:14 AM
01-02-2013 03:04 AM
I solved this problem by taking the battery out of the handset, connecting it to Blackberry Desktop Software and updating the handset while it was off. It will prompt you to reconnect the battery to the handset, but by this time most of the update is already complete and it's restarted. I then backed up everything onto the PC. it took around 125 minutes to do the whole thing. Not convenient but better than waiting 23 hours.
01-02-2013 08:48 AM
my phone has been frozen in a software update for more than 24hours. social feeds @ 0% overall backup at 10%. this has been constant. i tried turning it off, takign the battery out nothing works.
This has been clearly answers above, in Message 73
04-02-2013 10:21 PM - edited 04-02-2013 10:30 PM