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New Contributor
LashanR90
Posts: 6
Registered: ‎08-25-2013
My Carrier: QTEL

Blackberry 9900 ringtones, messages and alarm clock sounds not working

From 2 weeks ago my blackberry 9900 ringtones, messages and alarm clock sounds not working. vibrating only..when restart device same..I already wipe device and update new version. but still same..But when I remove battery and restart it's ok. All working. After 2 hours again no sounds.. Device settings all ok. My current version software update is 7.1.0 bundle 2061.And my music player & phone calls sounds working as usual.can you help me..

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010

Re: Blackberry 9900 ringtones, messages and alarm clock sounds not working

Hi LashanR90,

 

Welcome to the BlackBerry Support Community.
Although you have already done a security wipe and a software update, I would suggest backing up your data again and doing a clean reload of your BlackBerry Device Software. For the steps, please see the following KB articles.

For Windows:
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
For Mac:
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://blackberry.com/btsc/KB18776
"Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://blackberry.com/btsc/KB19915

Please test to make sure the issue with ringtones and notifications has been resolved before restoring your backup file.
Let me know if that helps.


-FS


 


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New Contributor
LashanR90
Posts: 6
Registered: ‎08-25-2013
My Carrier: QTEL

Re: Blackberry 9900 ringtones, messages and alarm clock sounds not working

I did your suggestion..and I gave my phone to blackberry dealer.They were done software update and replaced phone speaker. But after 1 week problem came again. so I dont have any idea what to do futher..

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New Contributor
LashanR90
Posts: 6
Registered: ‎08-25-2013
My Carrier: QTEL

Re: Blackberry 9900 ringtones, messages and alarm clock sounds not working

And if I turn off device and switch on, problem same. But when I remove battery and turn on again, it's ok..all sounds are working..but after 2 or 3 hours sound doesn't work.

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