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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎12-22-2012
My Device: blackberry bold 9900
My Carrier: unsure

Blackberry 9900 won't turn on!

It lights up the key pad and the alarm clock will go off but nothing at all will come up on the screen not a flicker how do I get this fixed or how much will it  cost to fix?

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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry 9900 won't turn on!

Hi CHELSEABUN1992 and welcome to the BlackBerry Support Community Forums!

 

To clarify, it appears your BlackBerry smartphone is booting up all the way, however you are unable to see anything correct?  If so, I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks


-CptS

 

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