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BlackBerry® Bold™

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New Member
ahmedashoor
Posts: 1
Registered: ‎12-22-2011
My Device: Bold 9900

Blackberry Backup Freeze


 Hi everyone,

I tried searching the forum, but couldn't find a proper - full - answer to
this.

Whenever I back up my Bold 9900 (this didn't happen with my previous Bold
9870) it backs up everything, and then the progress bar freezes at the
description:

*Backing up Smart Card Options 1 of 1 Record*

I have been waiting a long long time maybe around 3 hours up to now and
still i haven't been able to back up my stuff!  So my questions are:

1. What are these 'Smart Card Options'? I have never used whatever they are.
2. Why do they freeze my backup progress?
3. How do I stop this backing up and freezing my phone?
4. I need a solution and i need to backup my things its necessary because I
don't want to lose my data
5.) I have never experienced this before with my previous phones, this is
the first time, usually it took 3-4 minutes to backup

Thanks,

Ahmed

New Contributor
alawadhi99
Posts: 5
Registered: ‎09-25-2011
My Device: Bold 9900

Re: Blackberry Backup Freeze

Same issue here, ive been trying to Update my OS but everytime it freezes during backing up my data. currently freezing at "Purged Messages" This really needs a solution as its stopping us from updating our BB without loosing out data. BB, am starting to loose faith in this company!!
New Contributor
willonumber1
Posts: 3
Registered: ‎01-16-2012
My Device: Bold 9900

Re: Blackberry Backup Freeze

Same thing happens to me at the exact screen as first poster.

 

Don't understand it.

 

It just freezes up the whole phone then, so not only am I unable to backup my files, it withdraws my capability to access other functions such as the planner sync and application edits.

 

Any help would be much appreciated.

Also , my phone every couple of weeks or so just goes onto a go slow until i do a battery pull, why would this be? are they all like this or should i get it replaced in warranty?

 

Thanks,

Adam

New Contributor
landryk89
Posts: 7
Registered: ‎07-02-2009
My Device: Not Specified

Re: Blackberry Backup Freeze

Exact same thing happens to me!

 

I just want to update my Blackberry OS! I've even tried purging most of my saved messages and settings to try and minimize the amount of stuff it can freeze on. But whatever this "Smart Card Options" category is keeps killing me!

New Developer
rapidgroup
Posts: 6
Registered: ‎01-18-2012
My Device: Bold 9900

Re: Blackberry Backup Freeze

I have exactly  the same problem with one Bold 9900.

 

It hangs at a straight backup and also at an attempted upgrade.

 

I even tried on our beta desktop 7 and the same result.

New Developer
rapidgroup
Posts: 6
Registered: ‎01-18-2012
My Device: Bold 9900

Re: Blackberry Backup Freeze

[ Edited ]

Update:

I just got around this problem by doing a custom backup and excluding social feeds.

It may not be a perfect solution but it works.

New Member
madspom1019
Posts: 2
Registered: ‎01-18-2012
My Device: Bold 9930

Re: Blackberry Backup Freeze

How did you do a custom backup?

 

My current backup is frozen. Despite many attempts at a reboot, i am unable to exit from the backup screen.  Stuck at "social feeds" 

New Developer
rapidgroup
Posts: 6
Registered: ‎01-18-2012
My Device: Bold 9900

Re: Blackberry Backup Freeze

With your phone successfully connected to Desktop Manager:

Click on "Backup Now"

A window will open and at the top there are three options.

Full, Quick and Custom

Check Custom

A box will then open allowing you to check which items you want to backup. Select all off them apart from Social Feeds.

Click Backup

New Contributor
willonumber1
Posts: 3
Registered: ‎01-16-2012
My Device: Bold 9900

Re: Blackberry Backup Freeze

My phone will not even connect to the desktop manager now? on the screen when you plug it in, the handset icon and the PC are not connected by a wire, yet it identifies it is obviously connected somewhat because the screen appears?

 

Any help would be greatly appreciated!

New Member
madspom1019
Posts: 2
Registered: ‎01-18-2012
My Device: Bold 9930

Re: Blackberry Backup Freeze

mine wont even let me off the frozen update screen. soft reset as well as restarting have not worked.

 

troubleshooting ideas without wiping out the whole phone?