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New Contributor
gangwolf
Posts: 5
Registered: ‎09-05-2011
My Device: Bold 9000

Blackberry Bold 9000 & iheartradio

I lost my phone and just purchased another Bold 9000. I am having problems with the iheartradio app which use to work fine on my previous phone.  I downloaded the app but it's not working.

 

Any suggestions?

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 & iheartradio

What's not working?

You click on the icon and nothing happens?

Or what?




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New Contributor
gangwolf
Posts: 5
Registered: ‎09-05-2011
My Device: Bold 9000

Re: Blackberry Bold 9000 & iheartradio

The icon is on does it's motion and it freezes on bulding UI, that's what shows on the phone.

 

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 & iheartradio

Go to Options > Advanced > Applications (or Options > Applications on some device OS releases) and simply delete iHeartRadio, reboot the BlackBerry and re-install it.




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New Contributor
gangwolf
Posts: 5
Registered: ‎09-05-2011
My Device: Bold 9000

Re: Blackberry Bold 9000 & iheartradio

I've already done that, it did not fix the problem. Any other suggestions?

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 & iheartradio

Is this new 9000 on the same OS level as the previous?

 

Is your current device on OS5? What is your Operating System loaded to your device? Look at Options > > Device > About, third line down beginning with a "v.5.0.x.xxx", What is yours?

 

If not, perhaps an OS 5 upgrade could solve it... I don't know.




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gangwolf
Posts: 5
Registered: ‎09-05-2011
My Device: Bold 9000

Re: Blackberry Bold 9000 & iheartradio

OS5 (I updated it with blackberry tech support). I purchased it unlocked from an independent dealer. When I tried downloading another music program (planet radio) I get an error message: Net rim device internal IO critical IO exception. Critical tunnel failure.

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 & iheartradio

hmmm... I wonder if you need to have your APN set? I have not used iHeartRadio in some while... but.

 

http://www.blackberryfaq.com/index.php/What_are_the_TCP_and_APN_settings%3F




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gangwolf
Posts: 5
Registered: ‎09-05-2011
My Device: Bold 9000

Re: Blackberry Bold 9000 & iheartradio

Thanks for all your assistance. I made contact w/Iheartradio, did a few things but still did not work. When I mentioned that it was an unlocked phone this was their reply:

 

At this time, iHeartRadio does not support rooted or unlocked phones, unofficial OS releases, or customer ROMs. We only support iHeartRadio on configurations that we have fully tested to ensure the application will work correctly and won't cause any problems with functions of the device.

 

I downloaded TuneIn and it works fine.

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 & iheartradio


gangwolf wrote:

At this time, iHeartRadio does not support rooted or unlocked phones, unofficial OS releases, or customer ROMs. We only support iHeartRadio on configurations that we have fully tested to ensure the application will work correctly and won't cause any problems with functions of the device.


Yea, but it does work on unlocked devices. That has nothing to do with it, and it's just enables iHeart a good clean reason to say "Sorry, can't help you".




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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