BlackBerry® Bold™

[telinfo]

cant find it at all.  but i have the application loader on the laptop. the laptop  doesnt see my blackberry phone at all.

seems like a lost cause. i was hoping to not have to go to the professionals because they would have to back up my phone and i have sensitive infos on my phone.

tx anyway

[JSanders Resident Expert]

The loader.exe file will only be installed on your PC once you have the Desktop Software installed, or an OS file installed on your PC.

[raheemcharles]

hey am not getting any connection with the blackbber and non of the links that you post is working again please help

[JSanders Resident Expert]

Ok, here are new links.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Device Operating System downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

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IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

Download JL_Cmder or download BBSAK

If JL_Cmder does not work, you can try this: KB10144, and this: KB20371