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BlackBerry® Bold™

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New Contributor
jasoncalliste
Posts: 4
Registered: ‎09-30-2012
My Device: blackberry bold 9000

Re: Blackberry Bold 9000 won't turn on

after the 4hour 15 min process what do i do with the phone?
Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold 9000 won't turn on


jasoncalliste wrote:
after the 4hour 15 min process what do i do with the phone?

Hello again...sorry for the late reply.

 

Well, that would depend on the results of that process...if it worked, then you are good to go. If it didn't work, you move on to the second process (trying different batteries). So, with the limited results you've given us (no results, actually...) from the process, it's pretty much impossible to tell you what to do next. Can you provide more details? With that, we may be able to guide you better.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
jasoncalliste
Posts: 4
Registered: ‎09-30-2012
My Device: blackberry bold 9000

Re: Blackberry Bold 9000 won't turn on

it didnt work and i also tried another battery and still doesnt work what do i do now?
Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold 9000 won't turn on

If all you did was try another battery in your BB, then you did not properly complete that second process. That other battery you try in your BB must be "known good" -- as in, you must know that it works in a different but identical BB AND that it's fully charged when you try it in your BB.

Further, the second part of that process says to try your battery in an identical BB...you say nothing about that, so I can only assume you skipped over that?

The results of these tests will tell us much, but if the details are not provided and/or the tests are not properly conducted, then the results tell us very little.

As it stands with what you have said, I can guess that your BB itself has a problem, and needs competent in-hand evaluation...but that is a much less certain guess than it would be with the results of the full tests available.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
jajandrea
Posts: 13
Registered: ‎08-23-2013
My Device: Blackberry Bold 9000

Re: Blackberry Bold 9000 won't turn on

This morning, I'm downloading some apps then it runs very slow. I put the battery out without turning it off first.

 

Since then. I can't open my phone. The red light flashes but that's all. Can you help me?

Trusted Contributor
Sankar_S
Posts: 139
Registered: ‎08-22-2013
My Device: None

Re: Blackberry Bold 9000 won't turn on

bb mobile screen was goes to black or something error showing?

Contributor
jajandrea
Posts: 13
Registered: ‎08-23-2013
My Device: Blackberry Bold 9000

Re: Blackberry Bold 9000 won't turn on

Nope.

My phone goes:

 

Red light appears > "Blackberry" word appears > Loads 1/4 of the tube like below the "blackberry" word > Red light appears again > "Blackberry" word appears again > Loads 1/4 of the tube like below the "blackberry" word again

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold 9000 won't turn on


jajandrea wrote:

Nope.

My phone goes:

 

Red light appears > "Blackberry" word appears > Loads 1/4 of the tube like below the "blackberry" word > Red light appears again > "Blackberry" word appears again > Loads 1/4 of the tube like below the "blackberry" word again


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code