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New Contributor
jalalopez
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified
Accepted Solution

Blackberry Bold 9000 wont sync via USB

My blackberry desktop manager software installed fine version 4.6.0.12, but it wont sync with my BB 9000 via usb cable. I have Vista with SP1. After I plug the device into the USB port the OS installs BB drivers and fails to install blackberry. If I connect as mass storage works fine I can see the device and its data. Any ideas? I can't find a USB driver for BB 9000
JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9000 wont sync via USB


jalalopez wrote:
 After I plug the device into the USB port the OS installs BB drivers and fails to install blackberry.

Can you explain that in more detail?




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New Contributor
jalalopez
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified

Re: Blackberry Bold 9000 wont sync via USB

Thanks for the reply:

 

When I connect via USB the BB Bold 9000 to the computer windows fails to install a driver for the "Blackberry Smartphone" from windows update finds a drivers, downloads the driver then return with a message that there is a problem installing this driver contact the manufacture.

 

hope that helps

 

regards

 

Jorge 

New Contributor
jalalopez
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified

Re: Blackberry Bold 9000 wont sync via USB

Solved:

 

using windows update manually download the blackberry smartphone driver

 

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=blackberry

 

copy these files to your machine and using "computer management" -> device manager select the blackberry and right click ->update driver point to the folder of the new drivers and works!!!!!

New Member
Pspatton
Posts: 1
Registered: ‎10-06-2008
My Device: Not Specified

Re: Blackberry Bold 9000 wont sync via USB

My computer loads the driver and connects fine and I see it as mass storage.  My desktop manager (4.6) cannot find the BB, I have reinstalled several times and still does not work.  My blackberry is running v4.6.0.126 (platform 4.0.0.135) and is a Telcel phone.
New Member
ToddPro
Posts: 3
Registered: ‎05-29-2009
My Device: Not Specified

Re: Blackberry Bold 9000 wont sync via USB

Go into the device manager and find the device missing its driver and hit the update driver.

Tell it you want to pick the driver

It will give you a page of different types of hardware - Pick Ports

Go down the list and you will see a "rim virtual serial port" choose that and it will install the driver

Do the same thing for the second missing driver and your problems are all solved.
New Member
musicmutt
Posts: 2
Registered: ‎06-30-2011
My Device: bold

Re: Blackberry Bold 9000 wont sync via USB

I have the same problem but on an Apple Imac Desktop my desktop manager is up to date and the fone will not find the Imac with bluetooth either so any help for me would be more than apprecieated as I have tried everything I know to resolve this issue many thanks for reading best regards Tony(musicmutt)