Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Bold 9700 Camera not working!

Hey Sharona1804,

Sorry for the delay in replying.

 

If the reload of the device software did not resolve the issue then this is likely a hardware related issue with the camera.

 

I would highly suggest you contact your network service provider for repair/exchange options as the next step.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 34
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700

Re: Blackberry Bold 9700 Camera not working!

I have reloaded my OS,so I'm thinking I have to go to my network provider,what a irritating situation! Thanks a lot for all the help
New Member
Posts: 1
Registered: ‎03-04-2014
My Device: Bold 9700

Re: Blackberry Bold 9700 Camera not working!

Hello, my Bold 9700 has operating system 6.0.  I inherited from my daughter who told me the phone had been hacked at one point.  The stills camera and video cameras have not worked since I have had it, just a dark screen with no warning message. I have done 2 security wipes and removed all non BB apps ( You Tube, fb etc). Also hard reset several times. Today I have tried to do a hardware diganostic self test as per KB160137, however when I come to step 4, I cannot find the 'Status ' screen. hence not able to continue, can you advise?

 

Also I am with giffgaff so I would need to a high street repair agent if I cannot resolve this matter, is there any particular place to takea BB phone?.

 

I am new to the BB world and am yet to figure what my BB ID is and set my phone up accordingly..

 

thank you