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BlackBerry® Bold™

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New Member
caffecolombo
Posts: 1
Registered: ‎04-16-2013
My Device: Blackberry Bold 9700

Blackberry Bold 9700 blocked!!!! For no reason......

Please can anyone help.... my BB is blocked & I have no idea why. What happens is I switch on ;digit the Pin of my (Vodafone Italy) provider; OK but on screen appears "Device Locked" & 3 choices-Unlock, Emergency, Cancel......fine but I'm unable to click on any of these as I'd normally do.......It's as if the trackpad is paralized ...can anyone help? 

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold 9700 blocked!!!! For no reason......

Hi and Welcome to the Community!

 

It sounds like your BB may be locked to a different carrier, and cannot be used on this carrier until that lock is released. Refer:

Good luck and let us know!


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