BlackBerry® Bold™

[jclarkbb]

Blackberry Bold 9700 showing App Error 523 please help? my phone showed the msg yesterday and its not been able to load up since anybody help me please?

[JSanders Resident Expert]

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

[dragon007]

Hi Jsanders.. I want to know if I fallow this steps that you have .. will I lose all my data on my phone?

[sular]

please i need help to get my blackberry back is showing app error 523 have try all the proceedure you put in plcae but doesnt work please help me.

[civiliian]

it's not working. the unit resort to reboot always and i cannot proceed with the application loader.

[monpon16]

Hi will anything happen to your media or address book or blackberry contacts if i follow this step-by-step guide?

[JSanders Resident Expert]

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monpon16 wrote:

Hi will anything happen to your media or address book or blackberry contacts if i follow this step-by-step guide?

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Unless you have a backup of the device, you will very likely loose all personal data on it.

Do you have a backup or have installed BlackBerry Protect, which does wireless backups?

[wijayamohan123]

By using this method are you sure that all the contacts and messages will definately be back on my blackberry again?? If not can you please tell me a different methid please because i am urgent get back all my data and my phone please. Thank You

[JSanders Resident Expert]

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wijayamohan123 wrote:

By using this method are you sure that all the contacts and messages will definately be back on my blackberry again??

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Very likely not. This process wipes the device in order to force a reload of the operating system.

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wijayamohan123 wrote:

 If not can you please tell me a different methid please because i am urgent get back all my data and my phone please. Thank You

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Do you have a backup of your device made using the Desktop Software?

Or do you have BlackBerry Protect installed and backing up over the air?

Remember, we don't know what's happened with your BlackBerry, you haven't stated.

[wijayamohan123]

I do not have a back up of my blackberry or blackberry protect either, i have got a white screen saying 'App error 523 reset'.