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New Contributor
jclarkbb
Posts: 2
Registered: ‎12-23-2010
My Device: bold 9700
My Carrier: tmobile

Blackberry Bold 9700 showing App Error 523 please help?

Blackberry Bold 9700 showing App Error 523 please help? my phone showed the msg yesterday and its not been able to load up since anybody help me please?

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 showing App Error 523 please help?

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




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New Member
dragon007
Posts: 1
Registered: ‎11-08-2011
My Device: Bold 9700
My Carrier: Vodacom SA

Re: Blackberry Bold 9700 showing App Error 523 please help?

Hi Jsanders.. I want to know if I fallow this steps that you have .. will I lose all my data on my phone?

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New Contributor
sular
Posts: 2
Registered: ‎01-17-2012
My Device: 9700
My Carrier: 3

Re: Blackberry Bold 9700 showing App Error 523 please help?

please i need help to get my blackberry back is showing app error 523 have try all the proceedure you put in plcae but doesnt work please help me.

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New Contributor
civiliian
Posts: 2
Registered: ‎02-21-2012
My Device: Blackberry 8520 Curve
My Carrier: Globe Telecom

Re: Blackberry Bold 9700 showing App Error 523 please help?

it's not working. the unit resort to reboot always and i cannot proceed with the application loader.

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New Member
monpon16
Posts: 1
Registered: ‎03-25-2012
My Device: Blackberry Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 showing App Error 523 please help?

Hi will anything happen to your media or address book or blackberry contacts if i follow this step-by-step guide?

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 showing App Error 523 please help?


monpon16 wrote:

Hi will anything happen to your media or address book or blackberry contacts if i follow this step-by-step guide?


Unless you have a backup of the device, you will very likely loose all personal data on it.

 

Do you have a backup or have installed BlackBerry Protect, which does wireless backups?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
wijayamohan123
Posts: 2
Registered: ‎06-22-2012
My Device: Blackberry Bold 9700
My Carrier: Tesco

Re: Blackberry Bold 9700 showing App Error 523 please help?

By using this method are you sure that all the contacts and messages will definately be back on my blackberry again?? If not can you please tell me a different methid please because i am urgent get back all my data and my phone please. Thank You

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 showing App Error 523 please help?


wijayamohan123 wrote:

By using this method are you sure that all the contacts and messages will definately be back on my blackberry again??


Very likely not. This process wipes the device in order to force a reload of the operating system.


wijayamohan123 wrote:

 If not can you please tell me a different methid please because i am urgent get back all my data and my phone please. Thank You


Do you have a backup of your device made using the Desktop Software?

Or do you have BlackBerry Protect installed and backing up over the air?

 

Remember, we don't know what's happened with your BlackBerry, you haven't stated.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
wijayamohan123
Posts: 2
Registered: ‎06-22-2012
My Device: Blackberry Bold 9700
My Carrier: Tesco

Re: Blackberry Bold 9700 showing App Error 523 please help?

I do not have a back up of my blackberry or blackberry protect either, i have got a white screen saying 'App error 523 reset'.
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