04-01-2012 08:04 AM
My Blackberry have a problem with media player, so i switched off my phone by pull out the battery but after that it wont turn on...
Its wont start perfectly and keeps rebooting.
Does anybody have a similar problem or know a solution? Thanx!
04-06-2012 06:12 PM
Welcome to the BlackBerry Support Community Forums.
I can definitely help you out with the reboot loop you're experiencing.
To resolve the issue, follow the steps in this KB article to perform a clean reload of the device software via force detection:www.blackberry.com/btsc/KB10144
Note: Since the BlackBerry® is rebooting constantly you will not be able to create a backup.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
04-07-2012 03:27 AM
Did you drop it or damage it? I once had my bold drop and it wouldn't start unless I pressed its body. Found out later that the inside body was bent and the power from the battery wouldn't connect with the body.
Otherwise I suggest you follow the above reply
Oh and if you have BB Protect on your bold before or you have recently do a back up, you should be able to get your data back, but if not, well, let it go.
07-22-2012 02:37 PM
I tried what you have mentioned in the thread but everytime I connect my blackberry it checks for updates and says no update and gives the same dialog box again as to retry, update and close. Please help.