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BlackBerry® Bold™

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Visitor
LucyCox2
Posts: 1
Registered: 01-02-2012
My Carrier: Jersey Telecome

Blackberry Bold 9780 - Trackpad issues

A couple of days ago my trackpad started having a mind of its own. It seemed to lose it's sensitivity and as the hours went past it slowly stopped working all together. Now, not only can I not navigate around my phone but the 'button' doesn't work either.

 

This is driving me mad as it seemed to stop working for no reason whatsoever. I can't work out whether it would be a software or hardware issue.

 

The phone is about 5 months old and in near perfect condition. 

 

Anyone experienced this problem before and if so were you able to rectify the fault without getting the phone replaced?

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Administrator
FozzieBear
Posts: 1,399
Registered: 07-13-2009

Re: Blackberry Bold 9780 - Trackpad issues

Hello LucyCox2,

 

Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it.

If the issue persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure see the following article:

http://www.blackberry.com/btsc/KB03901

 

Cheers,


-FB


 


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