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New Contributor
Posts: 4
Registered: ‎07-01-2014
My Device: Bold 9780
Accepted Solution

Blackberry Bold 9780 is not turning on

My phone had been constantly displaying an error message and at times the screen will turn white. It has finally shutdown and turns on no more. It has repeatedly been showing a red light as if it will turn own. How can i hv it fixed?

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 is not turning on

What is the error message you've seen?

 

>> ALSO: You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.





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New Contributor
Posts: 4
Registered: ‎07-01-2014
My Device: Bold 9780

Re: Blackberry Bold 9780 is not turning on

 

Thanks for your attention. Well I cannot remember very well but i guess it was something like 503. My phone is now completely off.

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 is not turning on

OK.

 

Connect your device to known good working wall outlet charger. Leave it several hours.

Then, with the charger STILL CONNECTED, remove the battery for five minutes, re-insert and see what happens and notice any error message.




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New Contributor
Posts: 4
Registered: ‎07-01-2014
My Device: Bold 9780

Re: Blackberry Bold 9780 is not turning on

Thanks! I have carefully carried out your instructions. Unfortunately it has not displayed any error message. It is running as if it is going to turn on and then it goes off repeatedly. 

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 is not turning on

Start your device in Safe Mode.

***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

Once you're in Safe Mode, delete all your third party applications from Options > Device > Applications.

Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Does it start normally now?




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New Contributor
Posts: 4
Registered: ‎07-01-2014
My Device: Bold 9780

Re: Blackberry Bold 9780 is not turning on

Thanks so much. You have been so helpful, my phone is alive.

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 is not turning on


HILARYKM wrote:

Thanks so much. You have been so helpful, my phone is alive.


Excellent! Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code