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BlackBerry® Bold™

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sourithmanhsinh
Posts: 1
Registered: ‎11-22-2012
My Device: Blackberry Bold 9780
My Carrier: 3

Blackberry Bold 9780 keeps freezing

Whenever I touch my trackpad using my phone the whole phone freezes. I have had it replaced, I've had new software put into the phone, it was working then over night I wake up and the phone isn't working, and it has done that twice. I have rebooted my phone hundreds of times but the same thing keeps happening, I leave it for a few minutes but that doesn't work either.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Bold 9780 keeps freezing

Hey Sourithmanhsinh,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

 

-HB

 

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