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New Member
Posts: 2
Registered: ‎07-11-2013
My Device: bold 9900

Re: Blackberry Bold 9900 Brand New - Reboots automatically

I had the same problem. and downgrade from version 7.1 bundle 2061 (v7.1.0.714, platform 5.1.0.532) to version 7.0 bundle 2406 (v7.0.0.585, platform 5.0.0.734).

Tri it.
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Blackberry Bold 9900 Brand New - Reboots automatically

Remove your battery and plug to a power source. Please observe it.

 

Thanks.



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Contributor
Posts: 18
Registered: ‎07-10-2013
My Device: Blackberry Curve Bold

Re: Blackberry Bold 9900 Brand New - Reboots automatically

I tried plugging the charger after removing the battery, The phone dint show anything after pluging in the charger for few mins. Then the battery symbol came with X mark (since the battery is removed). Then I watched it. The same symbol appears. Nothing happens then.

 

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Bold 9900 Brand New - Reboots automatically


infosguru wrote:

I tried plugging the charger after removing the battery, The phone dint show anything after pluging in the charger for few mins. Then the battery symbol came with X mark (since the battery is removed). Then I watched it. The same symbol appears. Nothing happens then.

  


Hi there, 

 

Have you Reloaded the OS on your BlackBerry ?

 

If so , try another test .  Boot your device on Safe Mode : 

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

On Safe Mode please check how your device responds . If it behave normal and reboot cease then try a few phone calls and text message but don't Click or Run any other application within your device .

 

Try it and let us know of those results.

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Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Blackberry Bold 9900 Brand New - Reboots automatically


infosguru wrote:

I tried plugging the charger after removing the battery, The phone dint show anything after pluging in the charger for few mins. Then the battery symbol came with X mark (since the battery is removed). Then I watched it. The same symbol appears. Nothing happens then.

 

 


You will see x mark because you don't have battery on your phone. I forgot to tell to switch it ON. LOL



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 18
Registered: ‎07-10-2013
My Device: Blackberry Curve Bold

Re: Blackberry Bold 9900 Brand New - Reboots automatically

Guys,

 

I dont know whats going on. 

 

1. Re Load OS:

I tried downgrading to 7.0 bundle ( the least shown in my desktop manager) and found the phone dint reboot for couple of hours. Then again it started to reboot as usual.

 

2. Battery Removal and Charge:

Am unable to turn ON the phone without battery while charger plugged in. The phone does not turn on.

 

 

Contributor
Posts: 18
Registered: ‎07-10-2013
My Device: Blackberry Curve Bold

Re: Blackberry Bold 9900 Brand New - Reboots automatically

No Luck. I tried my phone is safe mode as well. Still my phone reboots. The reboot does not cease. :smileysad:

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Blackberry Bold 9900 Brand New - Reboots automatically

Get a thin card that can fit at the back of the battery and observe if it still reboot.

 

Thanks.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 18
Registered: ‎07-10-2013
My Device: Blackberry Curve Bold

Re: Blackberry Bold 9900 Brand New - Reboots automatically

I managed to find a thin card (business card size) just placed in the phone's battery's place and inserted the battery. then fit the battery cover & checked. It reboots still.

 

:smileysad:. What could be the cause of the reboot. I tried all suggested methods on this new phone.. But nothing shows improvement.

 

Posts: 88,017
Likes: 23,466
Solutions: 6,060
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 Brand New - Reboots automatically

  • It's rebooting regardless of the OS release installed on it?
  • It's rebooting even in Safe Mode?
  • It's rebooting with a thin card placed on top of the battery?
  • It reboots every 15 minutes no matter what?
  • You said this was a brand new in the box 9900?
  • You told me a friend bought it for you in the US, where did he purchase... what store or place?
  • At options > Device > Application Management, please list ALL of the applicatons installed on the device?

1.

2.

3. etc.




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