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SilentThunder
Posts: 1
Registered: ‎10-23-2012
My Device: Bold 9900
My Carrier: Airtel

Blackberry Bold 9900 - Contacts icon not functioning

I am unable to open my contacts icon after sending it to the service centre.  My software was recently reloaded after error 102.  All else is fine only the contacts folder is not opening on home screen.  

 

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Bold 9900 - Contacts icon not functioning

Hi Silent Thunder,

 

Welcome to the BlackBerry Support Community.

Are you still having the issue with your BlackBerry® Bold™ 9900 smartphone contacts application? If so and removing and reinserting the battery hasn't helped, I would recommend backing up and clearing your Contacts database and testing without restoring from backup. This KB article provides the steps. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw

If this doesn't resolve the issue, I would advise performing another clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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