11-20-2011 04:36 AM
Hello. I just bought my Bold 9900 today.
It works fine overall with the exeption of the headphone-jack.
When I put the headphones I can only hear from one side.
I have tried with 2 blackberry ear-phones, 1 ear-bud and 2 headphones
Including my speakers and my stereo. In all cases Ican only hear one side.
I havnt dropped it or anything, its fresh out of the box.
Is there a way I can fix this?
Solved! Go to Solution.
11-25-2011 01:31 PM
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
If you are still having issues upon completing the reload i would recommend contacting your carrier/point of sale for assistance.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!
12-08-2011 12:27 PM
12-13-2011 05:36 AM
Thank you very much for the help.
So far so good, I haven't downloaded or re-booted my phone
so I don't know if the problem will come back and hunt me.
It is definitely an OS problem with applications.
The first device I returned it thinking it was a hardware issue, but my new one hopped to the
same problem as soon as I downloaded apps and re-booted.
I would like to know how many people have had this (or similar) problem wit OS.
RIM should definitely fix the program or patch it (at least).
Well thank you once again.
12-22-2011 12:56 PM
01-06-2012 11:11 PM - edited 01-06-2012 11:14 PM
Same thing here. I have noticed if I don't insert (seat) the jack completely into the phone I get sound out of both ear buds. If I insert the jack all the way to the position it is supposed to be in I just get sound from the left side. It was working fine yesterday, the phone is not even a month old. If I can't find a legit fix, I'll take the phone back, get my years deposit back and go iPhone.
I wasted 40$ on some new buds because I thought the blackberry ones were defective. I'm not sure what the problem is, the phone hasn't been dropped or handled roughly. All I can say about reformatting is screw that. I don't see how that will fix, what to me looks like a hardware problem. I've taken a plastic spacer and lightly hot glued it over the jack insert itself (not the phone), which leaves enough space to get stereo everytime and seems to work just fine now. It's a **bleep** shame that something that has been babied and only a month old is already "jacked up" <---see what I did there???
01-10-2012 09:17 AM
01-10-2012 09:25 AM
03-01-2012 12:12 AM
Yes, it's extremely disappointing and frustrating that Blackberry can’t assist further for what evidently seems to be an OS/application issue. Strangely, only the left channel on my headset works now having updated to the OS7.1.0 Bundle 457 several months ago. Has anyone found a fix or the culprit application causing this anomoly?