Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 2
Registered: ‎10-12-2013
My Device: Blackberry Bold 9900

Blackberry Bold 9900 Low battery, after being fully charged when using internet related apps

Hi, Im new to this forum and I would like to get some help on my Blackberry Bold 9900. 

Version: 7.1 Bundle 2840 

Carrier: Bell

Ive had this phone for over 2 years and had no issue with it. Recently my phone will go from full battery to low with in minutes of using social media apps or the internet when the battery is low I take the battery out and put it back it allowing it to reboot and then the battery life will be almost full again and not die untill I use the same social media apps or internet. Also my phone will random shut off and reboot its self.

This is what ive done so far:

- Backed up my phone to the computer

- Did a security Wipe

- Updated the software to 7.1 bundle 2840

- Then restored everything back onto the phone.

After this was completed Im still having the same problem... and the problem is getting worse.

Any advice would be appreciated. Please help!!:smileyhappy: 

Guru I
Posts: 18,353
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Blackberry Bold 9900 Low battery, after being fully charged when using internet related apps

I would replace the battery with a new one.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 2
Registered: ‎10-12-2013
My Device: Blackberry Bold 9900

Re: Blackberry Bold 9900 Low battery, after being fully charged when using internet related apps

Yeah I ordered one! Thannks :smileyhappy: