06-04-2013 02:02 PM - edited 06-04-2013 02:53 PM
06-07-2013 02:13 PM
Welcome to the forums and sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
06-25-2013 09:53 PM