11-15-2012 11:32 AM
I have a Blackberry Bold 9900. The phone worked for about 3 months and then it just died. It won't start up or charge. I went to T-Mobile Netherlands for repair. They said they could sent it for repair at my own cost. This should be warrenty right?
11-16-2012 06:34 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they are now telling you it will cost. You have no free path by which to bypass them. Further, at an internet distance, it's impossible to override the judgment of someone who evaluated the device in their hands.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
If you did not purchase your BB from TM Netherlands, then they are not your device warranty provider, and their statement of cost to you is correct. Your warranty support is governed by your original purchase contract, and often the warranty service provider is therefore the original place of purchase (or delegate, depending on your purchase contract).