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Posts: 1
Registered: ‎10-19-2012
My Device: Blackberry Bold 9900
My Carrier: Vodacom
Accepted Solution

Blackberry Bold 9900 download problems

I have a Blackberry Bold 9900 & I'm having trouble downloading files from the internet. My BIS is activated. If I download a file it downloads very slowly & always get an error message. Everytime I download. Is there a problem with my phone or is the problem with my carrier.
Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 download problems

  1. Open your Browser > Options > scroll to bottom to clear the history  and cache.
  2. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  3. Now after reboot, attempt a download again.
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New Member
Posts: 1
Registered: ‎07-25-2015
My Device: Bold 9900
My Carrier: AT&T

Re: Blackberry Bold 9900 download problems

This worked for me. Thanks!
Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 download problems

You're welcome. Good luck.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 11
Registered: ‎12-06-2015
My Device: Blackberry 9900
My Carrier: Etisalat

Re: Blackberry Bold 9900 download problems

Not working for me and also when i try to update whatsapp  a dislaog comes up 'Cancelled'

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 download problems


najadh wrote:

Not working for me and also when i try to update whatsapp  a dislaog comes up 'Cancelled'


@najadh You haven't said what your problem is.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 11
Registered: ‎12-06-2015
My Device: Blackberry 9900
My Carrier: Etisalat

Re: Blackberry Bold 9900 download problems

downloading problems

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 download problems


najadh wrote:

downloading problems


@najadh

 

You're going to need to post more detail of the issue.

Your OS installed.

What's not downloading.

What error you encounter.

Anything else.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 11
Registered: ‎12-06-2015
My Device: Blackberry 9900
My Carrier: Etisalat

Re: Blackberry Bold 9900 download problems

bb 9900 7.0 bundle 1465 (v7.0,0.296, platform 5.0.0.496)

 

Whenver i start downloading, there shows no progress and at the end there shows an error. This one is for browser. The next is for teh whatsapp update. When I try to update it, its goes directly to teh browser download which is normal but there comes up a dialog box 'Cancelled' and I cant download the update

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9900 download problems

Try connecting your device over WiFi and try again.

 

If already on Wifi, turn off Wifi and try.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code