BlackBerry® Bold™

[bz1991]

I have noticed that when I connect the device to my computer for backup and disconnect, I have contacts missing from the contacts on the phone.

Has anyone else experienced this?

[FrankieS]

Hi bz1991,

Welcome to the Support Community!

Are you backing up using the Backup tool in the BlackBerry® Desktop Software or are you synchronizing your contacts with an email program on your computer? What version of BlackBerry® Desktop Software do you currently have installed?

Thanks.

[bz1991]

I use the Blackberry desktop software version 7.1.0.32.

[FrankieS]

Hey bz1991,

Can you please provide more information? Are you using the backup feature or synchronizing with an email program on your computer?

Thanks.

[bz1991]

My apologies, what I do is attach my device to the desktop software and it performs the update automatically, after it is completed, I would then notice that contacts are dropped.

[FrankieS]

Hi bz1911,

Thanks for clarifying, but could you also please verify that it is an automatic backup that is occurring and not an automatic synchronization with a program such as Microsoft® Outlook® or a software update?

Thanks.

[bz1991]

Hi, I do not sync with outlook, it is an automatic backup that takes place when I first connect.