Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
BouncingScreech
Posts: 1
Registered: ‎06-27-2013
My Device: Bold 9900
My Carrier: O2

Blackberry Bold 9900 locking after every call.

I have my phone set to lock after 30 mins, and then requires a password. If I make a call and there is no answer the phone has to be unlocked to make another call. That happens on every call even if the total call length is only 15 seconds. I am using Blackbery version 7.1.

 

Keeping my phone unlocked is not an option and neither is allowing a call when locked. I need to be able to unlock my call, then make 2 or 3 calls then lock when holstered or after 30 mins. I have adjusted the lock times with the same effect. Please can you help.

Please use plain text.
Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry Bold 9900 locking after every call.

Hello BouncingScreech

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.