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New Contributor
AlienPsyTing
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900
My Carrier: O2

Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works ;(

[ Edited ]

Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works OK

 


Hi everyone,

 

I'm an almost total Blackberry newbie so be gentle with me.

 

My problem is very easy, I have an almost new 9900, before upgradeing to the latest BB OS I could hear the caller, after the upgrade I can't. If I flip it onto loudspeaker I can hear them OK.

 

I have tried a soft and hard reset to no avail. 

 

I have now also downgraded the Bold to the earliest version 7.0 Bundle 1465 and this has made no difference.

 

Any clues anyone ?

 

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works ;(

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But given what you describe, I suspect that the behavior will continue in Safe Mode. In which case, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

 


 

Given how new your device is, you may instead opt to not attempt any self diagnostics or repairs. Rather, you may choose to exercise your warranty coverage, and seek formal support there.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
AlienPsyTing
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900
My Carrier: O2

Re: Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works ;(

Hi there,

 

Thanks for the reply. 

In the title you will note that it worked OK until I upgraded to 7.1 - until then it was fine and dandy.

 

I will try what you suggest and report back

 

thanks 

 

MW

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New Contributor
AlienPsyTing
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900
My Carrier: O2

Re: Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works ;(

DOah!

 

Tried it all thx

 

Will call BB tomoz and report back :smileysad:

 

(why did I bother to upgrade?)

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New Contributor
AlienPsyTing
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900
My Carrier: O2

Re: Blackberry Bold 9900 no sound from earpiece after upgrade to 7 - but loudspeaker works ;(

Blackberry = hopeless - the worst support next to LG (who are so diabolically useless it defies belief) I have ever had..

 

The Phone was bought from O2 who are also totally useless beyond words

 

They will replace it in - get this!

 

28 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

I give up

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