08-29-2012 12:47 AM
08-29-2012 06:34 PM
Hi and Welcome to the Community!
Firstly, as a user-to-user community, this site is not a channel for any formal communications with RIM. Rather, it is for users to try and help out others as best they can.
That said, there are a few things you can try...if you want to...you may instead want to go back in for warranty support and try again. While unlucky, it is certainly statistically possible for one person to receive two defective units.
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
You can also try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
If all else fails, then one of these drastic measures might be needed:
But, be aware -- no amount of things you can try independently will be of any use if indeed the hardware is at fault...but such cannot be diagnosed at an Internet distance, either.