Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
david891
Posts: 4
Registered: ‎04-10-2012
My Device: Bold 9900
My Carrier: o2

Blackberry Bold 9900 wont turn on after battery suddenly died

Hey, my Bold 9900 wont turn on afrer the battery suddenly died it was at 20% then went straight to 4% so i dashed to get the charger now it wont turn on or show the red light which ive saw before if i plug it into the pc and hold the power key.

 

Does anyone know whats wrong with it? Im had it around 4 weeks old as its a refurb from o2.

 

Cheers

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Bold 9900 wont turn on after battery suddenly died

Hello david891 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having issues with your BlackBerry® Bold™ 9900 smartphone.

 

Remove the battery from your device and connect it to the wall charger. Insert the battery when you are connected to the charger (for at least a few hours) and check the LED.

 

Does the red LED remain solid? Does it blink? Does it not light up?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
roseyf
Posts: 2
Registered: ‎05-20-2012
My Device: Bold 9900
My Carrier: orange

Re: Blackberry Bold 9900 wont turn on after battery suddenly died

sorry to barge in on this message, i have exactly the same problem, and in reply to this, when i plug it in my red light stays on for about 15 seconds and then goes off...and nothing.
Even plugged into a usb on the computer it does that same, any ideas?
Please use plain text.
New Contributor
Lloyd1425
Posts: 5
Registered: ‎01-02-2013
My Device: B0ld 9900
My Carrier: ATT

Re: Blackberry Bold 9900 wont turn on after battery suddenly died

I am having a similar problem.  The 9900 seems tohave died, even when I put in a charged battery from another unit.  The red light comes on for 15 seconds at a time every once in a while.

 

My local provider said the unit has failed and that many blackberrys have similarly failed.  Is this correct? 

Please use plain text.