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New Member
Posts: 2
Registered: ‎12-30-2012
My Device: bold 9930
Accepted Solution

Blackberry Bold 9930 Software issues

I recently did a software update on my phone and now I have lost access to most of my menu. I still can get to my email and I can receive phone calls but that's it.  I keep gettig the following errors: uncaught exception; Application Registry.wait for (0x5364ff2940fa3920) timeout  and uncaught exception: java.lang.NullPointer Exception.   Can anyone tell me how to fix this issue?

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Bold 9930 Software issues

:smileysad:

I am going to recommend another software reload.

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

 

Please backup your data first!

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 2
Registered: ‎12-30-2012
My Device: bold 9930

Re: Blackberry Bold 9930 Software issues

Thank you sooooo much.  I went to the verizon store and have been all over the internet with no answers.  This worked perfectly.  I'm back up and running.

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Bold 9930 Software issues

wow ok!  I wonder if Verizon is hiring! :smileyhappy:

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________