Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Highlighted
New Member
Posts: 1
Registered: ‎08-06-2013
My Device: z10
My Carrier: bell

Blackberry Bold SMS auto reply

Hi All, 

I have an employee who is using a blackberry bold that was previously used by a former employee. When someone sends him an SMS text message (not BBM), the person who sent him the message receives a message automatically that says '<>holla back<>'. We cannot figure out how to get rid of this. Can anyone help us? Also, when he does send a message, it signs off his text messages with 'Benz'. 

There is nothing in the settings that we can find that will eliminate this, or can find it anywhere. Please help!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Bold SMS auto reply

Hi Rollatron and welcome to the BlackBerry Support Community Forums!

 

When the employee received the BlackBerry smartphone, was a security wipe performed? Also, are they using the same SIM card and or plan, as the previous owner?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!