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BlackBerry® Bold™

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New Contributor
SebPro04
Posts: 2
Registered: ‎03-29-2013
My Device: Blackberry Bold
Accepted Solution

Blackberry Bold keayboard unusable while listening to my voice mail.

 

When I call my voice mail, I can't use my keabord for delete, save or archive my voice message.

 

My Blackberry read normally the voice message and propose me the options (erase, save, archiv...) but I can't delete my messages cause the keyboard is unusable...So, after 5 seconds after the Blackberry had finish to propose the options, it archives the voice message automatically.

 

Someone knows how to solved that problem?

Developer
peter_strange
Posts: 19,610
Registered: ‎07-14-2008
My Device: Not Specified

Re: Blackberry Bold keayboard unusable while listening to my voice mail.

[ Edited ]

I will ask if this question can be moved to the Bold specific forum here:

http://supportforums.blackberry.com/t5/BlackBerry-Bold-Series/bd-p/Bold

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold keayboard unusable while listening to my voice mail.


SebPro04 wrote:

 

When I call my voice mail, I can't use my keabord for delete, save or archive my voice message.

 

My Blackberry read normally the voice message and propose me the options (erase, save, archiv...) but I can't delete my messages cause the keyboard is unusable...So, after 5 seconds after the Blackberry had finish to propose the options, it archives the voice message automatically.

 

Someone knows how to solved that problem?


Hi and Welcome to the Community!

 

Under only these conditions is your keyboard unusable...under other conditions there are no problems? And this behavior has always been this way? Or did it used to work fine, but has recently changed?

 

In any event, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
SebPro04
Posts: 2
Registered: ‎03-29-2013
My Device: Blackberry Bold

Re: Blackberry Bold keayboard unusable while listening to my voice mail.

It's ok! Problem solved. I took off the battery, wait 10 sec and put it back. Everything is working perfectly now!

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Bold keayboard unusable while listening to my voice mail.

I'm happy that worked for you...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code