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New Contributor
junaidkhanjadoon
Posts: 2
Registered: ‎03-19-2013
My Device: blackberry bold 9900

Blackberry Contacts Lost while I uninstalled Whatsapp messanger!!

Hello

I'm new here, and after googling the internet, I didn't find any solution to my problem

therefore thought of dropping my issue here,

I recently got my phonebook empty when I uninstalled whatsapp and restarted my phone every number contact from ym list was gone

I tried to install whatsapp again and restarted my phone but didn't work

Im using BB 9900 kindly help me in recovering my contacts

Regards!

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FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Contacts Lost while I uninstalled Whatsapp messanger!!

[ Edited ]

Hi junaidkhanjadoon,

 

Welcome to the BlackBerry Support Community.

Sorry to hear about the issue with your contacts. Do you have a previously taken backup file that might contain these contacts? If so, you could restore them from that backup file. This KB article may help with that. "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" KB10339

 

Let me know if that helps.


-FS


 


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New Contributor
junaidkhanjadoon
Posts: 2
Registered: ‎03-19-2013
My Device: blackberry bold 9900

Re: Blackberry Contacts Lost while I uninstalled Whatsapp messanger!!

Unfortunately I never took a back-up of my device, so no luck with it.

If there's any other solution let me thanks

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FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Contacts Lost while I uninstalled Whatsapp messanger!!

Hi junaidkhanjadoon,

 

Without a backup file, there is no way to restore your contacts. Here is how to backup going forward. "How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" KB12487

 

Cheers.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.