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GregGatsby
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GregGatsby
Posts: 1
Registered: ‎02-09-2013
My Carrier: Rogers

Blackberry Desktop Manager will not CONNECT with my phone. I need to back it up asap. PLEASE HELP! TY!

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‎02-09-2013 02:13 PM

I first attempted to connect to the desktop manager and the phone was found. I attmpted a backup but it got stuck and froze at the end of it for about 20 minutes. I then attempted to retry and my phone since then could not connect.


Can you please help me as I urgently need to back it up.


Thank you in advance

 

 

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SmoothRider
Posts: 2,463
Registered: ‎04-01-2008

Re: Blackberry Desktop Manager will not CONNECT with my phone. I need to back it up asap. PLEASE HELP! TY!

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‎02-14-2013 10:51 AM

Hello GregGatsby, 

 

Welcome to the forums. 

 

Have a look at the following article which may help you identify the issue. 

 

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connecte...

 

Let us know how you make out and if you have any additional questions. 

-SR

 

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