02-09-2013 02:13 PM
I first attempted to connect to the desktop manager and the phone was found. I attmpted a backup but it got stuck and froze at the end of it for about 20 minutes. I then attempted to retry and my phone since then could not connect.
Can you please help me as I urgently need to back it up.
Thank you in advance
02-14-2013 10:51 AM
Welcome to the forums.
Have a look at the following article which may help you identify the issue.
Let us know how you make out and if you have any additional questions.