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Posts: 2
Registered: ‎04-16-2014
My Device: Bold 9900
My Carrier: MTS

Blackberry ID/Password Reset/Password Recovery Issues

I have forgotten the password to my blackberry ID.  I do however, remember the answer to  my security question.  But when I type in the security question asnwer, it tells me that a link for resetting my password has been sent to the email address for which I have forgotten my password.  How am I supposed to login to get the link to reset my password if i can't remember the password for this account?  That doesn't make any sense.   I have also been permamently locked out from trying to login on my browser.  Help!

Forums Veteran I
Posts: 1,644
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.3.1.2726)
My Carrier: Movilnet

Re: Blackberry ID/Password Reset/Password Recovery Issues

Hello Mrjason76

 

Welcome to http://supportforums.blackberry.com/

 

If you remember the answer to the security question.

The link you send to email is for you to enter a new password reset a new password.

 

Regards.


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Re: Blackberry ID/Password Reset/Password Recovery Issues


mrjason76 wrote:

  How am I supposed to login to get the link to reset my password if i can't remember the password for this account?  That doesn't make any sense.   I have also been permamently locked out from trying to login on my browser.  Help!


You need to use a PC or whatever to login to your webmail for your email account. Not on the BlackBerry.




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New Contributor
Posts: 2
Registered: ‎04-16-2014
My Device: Bold 9900
My Carrier: MTS

Re: Blackberry ID/Password Reset/Password Recovery Issues

I tried that but I am permanently locked out.  And I can't get into my blackberry email to access the password reset link.  I think I'm stuck.

Posts: 89,768
Likes: 23,828
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID/Password Reset/Password Recovery Issues

What kind of email account is this?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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