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Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry ID not working on phone

I'm happy to help!

 

Let me know if you have any other questions or run into any other problems!

 

Have a great day!

-CptS

 

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New Member
klakla
Posts: 1
Registered: ‎11-02-2011
My Device: Bold 9900

Re: Blackberry ID not working on phone

Hi, 

 

I have the same problem but I'm afraid to loose all the email accounts.

 

You can help me even if I'm  in Italy and with an Italian phone provider?

 

Thank you!

Contributor
FionaMac
Posts: 20
Registered: ‎11-12-2011
My Device: Blackberry Bold 9900

Re: Blackberry ID not working on phone

Hi Cpt Sweatpants,

Hoping you can help me, I keep getting the response 'unable to log into your BBID account' so I presume i need to do the same wipe you mention in this message?

 

I've changed my password etc but to no avail? I understand the time zone sometimes effects things, two weeks ago the phone switched on thinking it was 2043 and the phone has not been the same since?

 

Any ideas?

Thanks

New Member
francisbarel
Posts: 1
Registered: ‎01-02-2012
My Device: Bold 9900

Re: Blackberry ID not working on phone

Hello,

 

I can't access the App World nor set up an email address on my Bold 9900: every time I try, it asks me for my BlackBerry ID and pasword, and cannot connect. I have verified my password hundreds of times, updated it, changed it, changed it back, and still it's not working.

Please help me!

 

Thank you

New Contributor
cute-mum
Posts: 2
Registered: ‎01-14-2012
My Device: blackberry 9900

Re: Blackberry ID not working on phone

im having the same problem too. cant access my apps and protect,the message " you re unable to log into your BBID account"keeps comin up. please help. Thank you!

Contributor
vikwireless
Posts: 19
Registered: ‎12-22-2010
My Device: 9800

Re: Blackberry ID not working on phone

Try updating your BBID password on a computer from www.blackberry.com/blackberryid and make sure it has an uppercase, lowercase, and number in the password and at least 8 characters in length.
New Contributor
cute-mum
Posts: 2
Registered: ‎01-14-2012
My Device: blackberry 9900

Re: Blackberry ID not working on phone

Thks,but still no luck. its not a problem loggging into my computer with de ID but on my phn.

New Contributor
Mikki220
Posts: 3
Registered: ‎04-19-2012
My Device: Blackberry Storm 9530

Re: Blackberry ID not working on phone

I have the same problem but I do not have a new SIM card. Did you ever get in?

New Contributor
pitking
Posts: 2
Registered: ‎07-21-2012
My Device: Bold 9700

Blackberry ID not working on phone

Hi

 

I know that this problem is solved, but in mine didnt work... did wipe the BB creat a new ID and keeps the same... Can't loggin on phone, can´t download anything from app world... keep's saying " No cached credentials...Error Id: 40721"

 

Any help?

 

Thanks

New Member
adekunlemuritala
Posts: 1
Registered: ‎04-09-2014
My Device: bb9810 torch2

Re: Blackberry ID not working on phone

I CHANGED MY PHNONE CASING, REMOVED MY SIM, NOW I CANT LOG IN . IT KEEPS SAYING THAT MY PASSWORD AND USERNAME DO NOT CORESSPOND. PLEASE WHAT DO I DO