07-25-2013 02:18 PM
Ive just upgraded to a bold. I want to still get my e mails but cant remember my ID password or the recovery security question. I still want to use my existing e mail address. How do I sort this? Hope someone can help as this is really frustrating me. My provider is vodaphone.
07-25-2013 02:51 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: