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New Contributor
joho143
Posts: 5
Registered: ‎09-08-2013
My Device: blackberry curve
My Carrier: credo

Re: Blackberry ID

no I haven't changed the sim card and I'm not in roaming when this happened.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID


joho143 wrote:

no I haven't changed the sim card and I'm not in roaming when this happened.


joho ,

 

Then please refer to this Knowledge Base and try those suggestions :

 

KB28212"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

If you find it really complicated and want a simple solution then first do a complete backup of your device using Desktop Software then follow specifically # Workaround 2 within this Knowledge Base to resolve your issue .

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New Contributor
joho143
Posts: 5
Registered: ‎09-08-2013
My Device: blackberry curve
My Carrier: credo

Re: Blackberry ID

I'm not comfortable erasing all the data on my phone. Can I take the phone somewhere and have a technician do it?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID


joho143 wrote:

I'm not comfortable erasing all the data on my phone. Can I take the phone somewhere and have a technician do it?


Yes , you can take it to your Service provider , I hope they will help .

 

Or if you first do a backup of your device data as I said you won't lose anything , you can restore those data later on, Refer to this Knowledge Base for help :

 

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows

KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

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New Contributor
joho143
Posts: 5
Registered: ‎09-08-2013
My Device: blackberry curve
My Carrier: credo

Re: Blackberry ID

Thanks, I'll see what I can do.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID


joho143 wrote:

Thanks, I'll see what I can do.


You're welcome.. Please try it and let us know if you feel any problem .

 

Good luck.

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