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BlackBerry® Bold™

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rundle
Posts: 1
Registered: ‎02-04-2013
My Device: blackberry bold

Blackberry PIN doesnt recognize my PIN what to to???

Blackberry doesnt recognize my pin... in fact i barely use it! 

I press forgot.... and a secret word come up so i new right away the right password for that... no question ask.

Still not working! What to do... I cannot have access to BBM nothing...

They told me (on the phone) if you dont remember your answer to on blackberry.com... here i am... I am lost... doesnt know what to do. 

I try to call blackberry for assistance... apparently a charge apply.

I try to call telus, my provider, they are close? 

Please help me out.   Why is it so complicated to access my BBM?!?

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry PIN doesnt recognize my PIN what to to???


rundle wrote:

Blackberry doesnt recognize my pin... in fact i barely use it! 

I press forgot.... and a secret word come up so i new right away the right password for that... no question ask.

Still not working! What to do... I cannot have access to BBM nothing...

 


Hi rundle

 

Welcome to BlackBerry Support Forums

 

Are you asking for BlackBerry ID / Password ? If it is then try this Knowledge Base and reset your BlackBerry ID password :

 

KB26361  :How to change or reset a BlackBerry ID password.

 

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