08-13-2014 11:10 AM
I had a problem with my blackbeery bold 9900, i've dropped in water and i would like that if it's possible a email contact from blackberry support if it's possible that can if they convert my backup phone numbers to an excel or other format because i really need some phone numbers.
08-13-2014 11:19 AM
You can only access data from BlackBerry Protect from a BlackBerry phone. Nobody will convert it to other formats. Get another BlackBerry, sign in to it with the BB ID used to create the Protect backup and you can then access the information from the new BlackBerry phone.