Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
Alvaro_Parra
Posts: 1
Registered: ‎10-17-2013
My Device: Bold 2 Model 9700
My Carrier: DIGITEL Venezuela

Blackberry Support

[ Edited ]

Hello, good morning.

 

My name is Alvaro Parra, and i need your help. I am from Caracas, venezuela. I have a Blackberry Bold 2, Model 9700. But at this moment it is blocked by the Cellphone Operator: DIGITEL, because, I lost it some day, and I have to reported that. Then, to prevent they have a Politicy of security, and block the line/number and the PIN. Two days later, I found it. But I can´t used it, at least you pass me or they a comunication, to support my request.

I´ll hope you can help me in this. Please. I beg you to do something to help to resolve this problem.

 

I´ll be wating for a good answer.

 

Thank you for bring me your attention.

 

Sincerely grateful,

 

Alvaro Parra

cel. Phone: {REMOVED} (Venezuela)

 

The cell phone and the line are with my Name, and Id card.

 

Hola buenos dias, quisiera saber como debo hacer para volver a activar mi Blackberry Bold 2, M. 9700,lo reporte como extraviado a mi operadora (Digitel- VENEZUELA ) y me bloquearon la linea y el equipo, luego lo encontre, fui a la operadora, y me dijeron que me podian reactivar la linea ( sim card ) mas no el PIN, porque al ser reportado como extraviado o robado, ellos lo reportan a RIM y queda BLOQUEADO EL PIN, es decir, que mi BB queda como un celular comun y corriente?? debe de haber una forma de poder reactivarlo, espero me puedan ayudar. Mucho me gustaría si Ustedes pudieran ayudarme a solventar este problema. El teléfono lo compre aca en venezuela, en una Tienda Digitel. Y la linea esta a mi nombre, solo que por políticas de seguridad, y tantos robos, aplican el bloqueo del PIN y la linea.

Espero poder obtener su ayuda al respecto, y espero su pronta respuesta.

Muy agradecido de antemano.

Alvaro Parra

Cellphone: {REMOVED}

 


Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

 

 

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,180
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Support

Hi and Welcome to the Community!

Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.