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New Contributor
dennyxd1234
Posts: 6
Registered: ‎01-18-2012
My Device: blackberry bold 9700
My Carrier: ATT
Accepted Solution

Blackberry bold 9700 charging problem

I have a blackberry bold 9700 purchased recently. It is running on os 6 and works perfectly but one day I was charging it I unpluged it to make a call and when i plugged it back in nothing happen. I have tried 2 different chargers in every outlet in my house but nothing works. I can charge it in a car or at a friends house anywhere but home... 

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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry bold 9700 charging problem

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now try one of those chargers again.




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New Contributor
dennyxd1234
Posts: 6
Registered: ‎01-18-2012
My Device: blackberry bold 9700
My Carrier: ATT

Re: Blackberry bold 9700 charging problem

i just tried that and it doesnt work!!!! i need help!!!!!
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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry bold 9700 charging problem

Ummm. I am trying to help, don't you think?

Wken you connect via USB to your PC does the BlackBerry show as connected? If you open the BlackBerry Desktop Software, do you see the BlackBerry pin?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
dennyxd1234
Posts: 6
Registered: ‎01-18-2012
My Device: blackberry bold 9700
My Carrier: ATT

Re: Blackberry bold 9700 charging problem

[ Edited ]

yes i know thanks for your time i appreciate it! i connect it to a usb it shows connected my pin is (personal info deleted)

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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry bold 9700 charging problem


dennyxd1234 wrote:

yes i know thanks for your time i appreciate it! i connect it to a usb it shows connected my pin


That's good, it means your handset's USB port connection is good.

 

I know you may have tried all this... but try it again. New charger, new battery, different charger, different charging location (another outlet). Do you have a DC car charger, try it).




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dennyxd1234
Posts: 6
Registered: ‎01-18-2012
My Device: blackberry bold 9700
My Carrier: ATT

Re: Blackberry bold 9700 charging problem

nothings wrong with my phone right? cus i tried all of the above and it still doesnt work i tried taking off the battery for like 2 hours and rebooting it and doesnt work

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