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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎04-16-2013
My Device: blackberry bold 9900
My Carrier: vodaphone

Blackberry id locked out

I have been blocked out of using my blackberry id account on my phone for about six months. I have taken it into the phone shop and they said it needs to be sorted by blackberry. There is no number to call though and I really need to set up an additional email address on my phone. It just says 'unable to access blackberry id' and won't let me go any further. 

 

The password is correct so I have no idea why this is happening. Please help! It's so infuriating.

 

Thanks! 

 

Emily.

Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Blackberry id locked out

you could try :

 

plug in to PC

back up your device

 

try wiping the whole device clean

 

then reload your backed up profile

when phone asks for your ID, you enter the one you have with the password or if not then make a new one up !

 

 

New Contributor
Posts: 2
Registered: ‎04-16-2013
My Device: blackberry bold 9900
My Carrier: vodaphone

Re: Blackberry id locked out

Amazing thank you! This has worked.