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New Contributor
richb101
Posts: 2
Registered: ‎05-11-2012
My Device: bold 9780
My Carrier: vodafone
Accepted Solution

Blackberry internet service - not connected???

hello 

my black berry internet service is not working. i am on a vodafone contract and i do have blackberry plan in my contract so it should work but it keeps saying it is not connected. why is this and what can be done to sort it out?? 

any help would be great thanks 

rich

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry internet service - not connected???

Hello

 

Welcome to the Community

 

Please check if your mobile data is ON. inside Options > Mobile Network > Data Services > ON

 

Goodluck

 

 

 

Ron

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Blackberry internet service - not connected???

Hi and welcome to the forums!

 

I suggest running the diagnostic that will generate a log that you can discuss with your carrier. The link below describes the procedure.

Thanks,

 

Bifocals


User guide 9780

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Mobile Network.
  3. Press the Image of Menu key key > Diagnostics Test.
  4. Press the Image of Menu key key > Run.

View, submit, or delete a diagnostic report

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Networks and Connections > Mobile Network.
  3. Press the Image of Menu key key > Diagnostics Test.
  4. Highlight a report.
  5. Press the Menu key.
    • To view the diagnostic report, click View Report.
    • To submit the diagnostic report, click Email Report or PIN Report.
    • To delete the diagnostic report, click Delete.
    • To delete all diagnostic reports, click Delete All.
Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
richb101
Posts: 2
Registered: ‎05-11-2012
My Device: bold 9780
My Carrier: vodafone

Re: Blackberry internet service - not connected???

ok thanks very much for all the help :smileyhappy: i ran the diagnostics check and bis has started working when connected to the wifi so hopefully it will still work when i am not connected :smileyhappy:

thanks again

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Blackberry internet service - not connected???

Cool!
I'm glad you have it fixed. :Clap:

Thanks for marking the issue resolved so others can find your answer faster.
Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
usag1
Posts: 2
Registered: ‎05-13-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Blackberry internet service - not connected???

Hi there,

 

I got the same problem as him but my vodafone is prepaid. I have tried to do all the step for diagnostic test and after that, nothing change. I still can't used the wi-fi to check any email. I tried to connect to my modem via wi-fi. It said the connection is succesful but I can't open any website beside vodafone home page. ( It did work when i was in Indonesia,HK and china. using the indonesia sim card but not working anymore after insert vodafone sim card when back to Sydney)

 

Please advice me.

 

Thanks!

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New Contributor
kgreenland
Posts: 6
Registered: ‎10-12-2010
My Device: Blackberry curve 8500
My Carrier: Orange (not BES enabled)

Re: Blackberry internet service - not connected???

Hi there,

 

I am having a similar problem I'm afraid, but it is intermittent. My blackberry internet service drops in and out of use. It seems to work more reliably on the wifi at home rather than out and about.

 

I have checked the data roaming as suggested, and done the diagnostics.

 

Any thoughts? It is a blackberry curve 8520 on orange pay as you go. I recently upgraded the blackberry messenger service and these problems seem to have started at about the same time.

 

Hope that you can help,

 

K

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New Member
pangolinjack
Posts: 1
Registered: ‎06-24-2012
My Device: curve 9300
My Carrier: three

Re: Blackberry internet service - not connected???

This fix helped me. Thank you!

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New Contributor
Patchee
Posts: 5
Registered: ‎07-21-2012
My Device: Curve 8520
My Carrier: T-Mobile

Re: Blackberry internet service - not connected???

Hi! Did you find solution for this? :smileysad:

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New Member
jw08k
Posts: 1
Registered: ‎07-24-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Blackberry internet service - not connected???

Hi, I'm having the same problem. I ran the diagnostics test and it says that I'm registered to the Blackberry network but that I am not connected to Blackberry and beneath that where it says PIN-PIN it says 'abort'. How can I fix this? What does it even mean???? Please help!

 

 

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