BlackBerry® Bold™

[richb101]

hello 

my black berry internet service is not working. i am on a vodafone contract and i do have blackberry plan in my contract so it should work but it keeps saying it is not connected. why is this and what can be done to sort it out?? 

any help would be great thanks 

rich

[Ronbob]

Hello

Welcome to the Community

Please check if your mobile data is ON. inside Options > Mobile Network > Data Services > ON

Goodluck

Ron

[Bifocals · Accepted solution]

Hi and welcome to the forums!

I suggest running the diagnostic that will generate a log that you can discuss with your carrier. The link below describes the procedure.

Thanks,

Bifocals

---

User guide 9780

1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the key > Run.

View, submit, or delete a diagnostic report

1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Highlight a report.
5. Press the key.
   • To view the diagnostic report, click View Report.
   • To submit the diagnostic report, click Email Report or PIN Report.
   • To delete the diagnostic report, click Delete.
   • To delete all diagnostic reports, click Delete All.

[richb101]

ok thanks very much for all the help i ran the diagnostics check and bis has started working when connected to the wifi so hopefully it will still work when i am not connected

thanks again

[Bifocals]

Cool!
I'm glad you have it fixed.

Thanks for marking the issue resolved so others can find your answer faster.
Thanks,

Bifocals

[usag1]

Hi there,

I got the same problem as him but my vodafone is prepaid. I have tried to do all the step for diagnostic test and after that, nothing change. I still can't used the wi-fi to check any email. I tried to connect to my modem via wi-fi. It said the connection is succesful but I can't open any website beside vodafone home page. ( It did work when i was in Indonesia,HK and china. using the indonesia sim card but not working anymore after insert vodafone sim card when back to Sydney)

Please advice me.

Thanks!

[kgreenland]

Hi there,

I am having a similar problem I'm afraid, but it is intermittent. My blackberry internet service drops in and out of use. It seems to work more reliably on the wifi at home rather than out and about.

I have checked the data roaming as suggested, and done the diagnostics.

Any thoughts? It is a blackberry curve 8520 on orange pay as you go. I recently upgraded the blackberry messenger service and these problems seem to have started at about the same time.

Hope that you can help,

K

[pangolinjack]

This fix helped me. Thank you!

[Patchee]

Hi! Did you find solution for this?

[jw08k]

Hi, I'm having the same problem. I ran the diagnostics test and it says that I'm registered to the Blackberry network but that I am not connected to Blackberry and beneath that where it says PIN-PIN it says 'abort'. How can I fix this? What does it even mean???? Please help!