05-11-2012 06:54 PM
my black berry internet service is not working. i am on a vodafone contract and i do have blackberry plan in my contract so it should work but it keeps saying it is not connected. why is this and what can be done to sort it out??
any help would be great thanks
Solved! Go to Solution.
05-11-2012 08:41 PM
Welcome to the Community
Please check if your mobile data is ON. inside Options > Mobile Network > Data Services > ON
05-11-2012 09:03 PM
Hi and welcome to the forums!
I suggest running the diagnostic that will generate a log that you can discuss with your carrier. The link below describes the procedure.
05-12-2012 03:44 AM
ok thanks very much for all the help i ran the diagnostics check and bis has started working when connected to the wifi so hopefully it will still work when i am not connected
05-12-2012 02:22 PM
I'm glad you have it fixed.
Thanks for marking the issue resolved so others can find your answer faster.
05-13-2012 09:36 PM
I got the same problem as him but my vodafone is prepaid. I have tried to do all the step for diagnostic test and after that, nothing change. I still can't used the wi-fi to check any email. I tried to connect to my modem via wi-fi. It said the connection is succesful but I can't open any website beside vodafone home page. ( It did work when i was in Indonesia,HK and china. using the indonesia sim card but not working anymore after insert vodafone sim card when back to Sydney)
Please advice me.
05-31-2012 11:58 AM
I am having a similar problem I'm afraid, but it is intermittent. My blackberry internet service drops in and out of use. It seems to work more reliably on the wifi at home rather than out and about.
I have checked the data roaming as suggested, and done the diagnostics.
Any thoughts? It is a blackberry curve 8520 on orange pay as you go. I recently upgraded the blackberry messenger service and these problems seem to have started at about the same time.
Hope that you can help,
07-24-2012 01:53 PM
Hi, I'm having the same problem. I ran the diagnostics test and it says that I'm registered to the Blackberry network but that I am not connected to Blackberry and beneath that where it says PIN-PIN it says 'abort'. How can I fix this? What does it even mean???? Please help!