11-20-2012 08:05 PM
My blackberry bold 9780 is completely frozen. It was completely out of the blue, the screen just went black and it was fully charged. I can receive messages and calls but my kepboard won't work no matter what buttons I press it doesn't seem to work. The only time my screen would light up is if I plug it in the charger and even by doing so I cannot exit the screen showing the clock. It is frozen on the locked screen. Is there any solution to this? I removed the battery several times and it is still stuck! Even tried to reboot it but nothing seems to work.
11-23-2012 09:17 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo