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New Contributor
chidori23
Posts: 3
Registered: ‎08-22-2009
My Device: Not Specified

Blackberry messenger icon won't go away!

I can't get rid of the blackberry messenger icon on top of my screen, and there's no conversation. I tried taking out the batteries and leave it for awhile..I also tried changing the theme. It didn't work..Someone have any other suggestions?

 

Thanks!

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Developer
Developer
bba
Posts: 266
Registered: ‎04-01-2009
My Device: Not Specified

Re: Blackberry messenger icon won't go away!

Please go to your Message application and click 'U' so it goes to the next unread message.

Or you scroll up to the top and click Menu -> Mark Prior Opened

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New Contributor
chidori23
Posts: 3
Registered: ‎08-22-2009
My Device: Not Specified

Re: Blackberry messenger icon won't go away!

I've done what you told me but it says no unread messages..and its still there.. Thanks for the suggestion.. Hope this will help..When I restart my blackberry, the blackberry messenger icon on top has an asterisk on it.. but when I open blackberry messenger there's nothing in the conversation and the blackberry messenger icon no longer has an asterisk on it but its still on top of my screen..
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Forums Advisor III
er2joe
Posts: 1,069
Registered: ‎04-12-2009
My Device: Samsung Galaxy S II SkyRocket (yes, Android)
My Carrier: AT&T

Re: Blackberry messenger icon won't go away!

Time for a reset. With the device on, remove the battery. This will reset the device and should cause the icon to go away. No information will be lost when you do this.
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New Member
esuohe
Posts: 2
Registered: ‎09-04-2009
My Device: Not Specified

Re: Blackberry messenger icon won't go away!

Any additional news on this error? I, too, am experiencing this. I've tried the following, but to no avail:

 

1.) Removing the battery, waiting a minute or 5, and reinserting.

2.) Marking all prior messages are read.

3.) Advanced Options > security > reset counters

 

What started as a slight nuisance is slowly driving me crazy!

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New Contributor
chidori23
Posts: 3
Registered: ‎08-22-2009
My Device: Not Specified

Re: Blackberry messenger icon won't go away!

I haven't tried the advanced options and security then reset counter or sumthing..

I looked at advanced options but i can't find the security..so anyone can help me with that?

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New Member
esuohe
Posts: 2
Registered: ‎09-04-2009
My Device: Not Specified

Re: Blackberry messenger icon won't go away!

This was posted in another thread. Hope this helps you out (cause it didn't for me, unfortunately).

 

from the help on the blackberry :
messages application >> help >> email message forwarding >> Reset a blocked message counter

it says to try this :

  1. in the device options, click Security Options
  2. Click Firewall.
  3. Highlight a message type.
  4. Press the Menu key.
  5. Click Reset Count or Reset All Counts.

 

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Visitor
hiikailin
Posts: 1
Registered: ‎12-27-2009
My Device: Bold 9000
My Carrier: Singtel

Re: Blackberry messenger icon won't go away!

I too have the same problem. Done:

1) the firewall thing

2) marking all my prior messages open

3) the battery pull while the power was on

4) re-installing the blackberry messenger without uninstalling it first.

 

I seem to get the icon without the asterix, and the blinking light. and this happened after I updated the blackberry messenger to the new one for my Bold 9000 v4.6 blah blah.

I do remember some message about some server error or something like that popping up though.

 

I'm really at a loss here =S

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New Member
staz
Posts: 1
Registered: ‎02-28-2010
My Device: Bold 9000
My Carrier: Docomo

Re: Blackberry messenger icon won't go away!

I am having the same problems. Only when I do the hard reset- battery pull, the icon still there and a "recent Update" pops up in messenger with the red star. I open that and then clear it , red star disappears but not the bloody icon on home page or the flashing red light. Any ideas how to get rid of it???

HELP!!!

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New Contributor
Cryingfox
Posts: 5
Registered: ‎08-09-2009
My Device: Blackberry Bold 9000

Re: Blackberry messenger icon won't go away!

You may have a different issue, but when I experienced that I found I simply had not checked my voice mail.  I believe any message, including text and voice will bring that icon up.  Check your voice mail and see if it helps.......also your text messages.

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