Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 2
Registered: ‎08-29-2011
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Blackberry messnger not displaying profile pictures

I have just upgraded to the new blackberry 9900.

 

I backed up my old device and transferred across all my contacts.

 

All contacts appear in BBM, but none of them have there display pictures showing. have checked with contacts via sms and they do not see my current profile picture either, even though I have one to display.

 

All data works and can BBM contacts with no issue.

 

All data files have been updated by vodafone as well.

 

I have tried a re install and also a battery pull.

 

I have contacted vodafone and they have suggested to post on here, any help would be great.

 

 

Regular Contributor
Posts: 73
Registered: ‎08-25-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Blackberry messnger not displaying profile pictures

Depending on how long ago you reinstalled BBM it could take a little while for you to see their pictures. Your contacts' picture are held on a server and are pushed to your BlackBerry. This process can sometimes take a couple of hours to start.

New Contributor
Posts: 2
Registered: ‎08-29-2011
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Re: Blackberry messnger not displaying profile pictures

I have waited 48 hours now, and little progress. I now have a small number of people with profile pictures, but no where near all of them. Nobody has my current display picture on their device.

Tried a few more battery pulls with no success.

Please help!

Thanks