06-25-2013 07:50 AM
I can't locate my BB, when i click view location (last time i used it was a week ago and it worked fine)
it says: Attempting to locate device
and then when its done it says: Unable to determine the current location of this device.
- I know al my settings on blackberry protect are ok
- iam not in a building
- wifi is on
- iam using OS7 ( is that the problem?)
who can help me out here, i know iam not the only one with this problem.
06-25-2013 08:38 AM
Welcome to BlackBerry Support Forums
First Go through this Knowledge Base :
KB31273 : Unable to view the location of the device from the BlackBerry Protect website
Secondly , Currently if you're over an wifi network then turn off your wifi and do it over your Mobile Network .
06-25-2013 10:47 AM
After running a test on my GPS-position is says: Failure: GPS fixing times out!
Hi there ,
Are you doing it over your Mobile network ?
If it is then I think currently you're in an area where you have a low data coverage.